How Kingston Call Center is creating the Jamaican Tele-commuting Workplace

English is the primary language of Jamaica. Use in schools (Deer, 2016, June 1), most call centers recruit agents who speak English accurately, clearly and without an accent. Kingston Call Centre is no exception to this rule, with offices located in Kingston and in rural Jamaica, at Bog Walk in the parish of St. Catherine.

Located some 30 miles west of Kingston, the company is interested in:

  • Inbound
  • Outbound
  • Voice
  • Non-voice campaigns

As a part of their Business Process Outsourcing (BPO) section, we also do:

  • Autocad drafting
  • Data Entry

But what is most fascinating is that the majority of their agents are not located in a single building – they are scattered across Jamaica in different locations.

Kingston Call Centre – Telecommuting work for CSA

The company presently utilizes a cloud based predictive dialer for inbound and outbound call centre campaigns along with suitable cloud base Customer Relations Management (CRM) systems. Agents work in office based environments where the outsourced office function requires an office equipped with necessary office equipment.

However, most agents are encouraged to work from home provided they have the following:

  • Required reliable computer
  • Broadband internet connection
  • Quiet office-like environment at home or place of their choosing

Effectively this makes Kingston Call Centre a Tele-Commuting workplace (Deer, 2011, May 14) with workers having the option to work at their call centers or work at home.

So what kinds of BPO campaigns can Kingston Call Centre provide?

Kingston Call Centre – Non-Voice BPO work and Autocad drawings and alterations

Kingston Call Centre usually absorbs the cost of campaign telephone calls using their VOIP dialing facility, including the costs associated with the provision of Toll Free Numbers (TFN). Kingston Call Centre is interested in outsourcing both Voice and Non-Voice campaigns.

For Non-Voice campaigns they can provide:

  • Excellent document conversion
  • Spell checking
  • Document reformatting
  • Data entry
  • Form filling

Kingston Call Centre also does drawings and alterations work using Autocad as follows:

  • Electrical
  • Architectural
  • Telecommunication

For Voice Campaigns, agents have experience with outbound USA/EST appointment setting and inbound customer service campaigns. Our agents are experienced and trained as call centre workers for both office and home operation. Each campaign has different requirements and Labour rates per seat per hour are negotiable.

So what are you waiting for? Call Kingston Call Centre and let us handle all of your Inbound and Outbound Voice and non-Voice BPO Campaigns. Big or small, Kingston Call Centre does it all

Here’s the link:

Website: http://kingstoncallcentre.com/

Address:

P.O. Box 8561,

Kingston CSO, Kingston,  Jamaica

Email: admin@kingstoncallcentre.com

Tel: 1 (631)-346-4694

Reference:

  1. Deer, L. (2016, June 1). Why Jamaican boys Dislike CSEC English and Why Oral Exams are necessary. Retrieved from https://lindsworthdeer.wordpress.com/2016/06/01/jamaican-boys-and-csec-english/
  1. Deer, L. (2011, May 14). Jamaica’s 100MBps Internet Silver Lining – Tele-commuting Workplace is coming. Retrieved from http://geezam.com/jamaica-100mbps-internet/

 

 

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