English is the primary language of Jamaica. Use in schools (Deer, 2016, June 1), most call centers recruit agents who speak English accurately, clearly and without an accent. Kingston Call Centre is no exception to this rule, with offices located in Kingston and in rural Jamaica, at Bog Walk in the parish of St. Catherine.
Located some 30 miles west of Kingston, the company is interested in:
- Non-voice campaigns
As a part of their Business Process Outsourcing (BPO) section, we also do:
- Autocad drafting
- Data Entry
But what is most fascinating is that the majority of their agents are not located in a single building – they are scattered across Jamaica in different locations.
Kingston Call Centre – Telecommuting work for CSA
The company presently utilizes a cloud based predictive dialer for inbound and outbound call centre campaigns along with suitable cloud base Customer Relations Management (CRM) systems. Agents work in office based environments where the outsourced office function requires an office equipped with necessary office equipment.
However, most agents are encouraged to work from home provided they have the following:
- Required reliable computer
- Broadband internet connection
- Quiet office-like environment at home or place of their choosing
So what kinds of BPO campaigns can Kingston Call Centre provide?
Kingston Call Centre – Non-Voice BPO work and Autocad drawings and alterations
Kingston Call Centre usually absorbs the cost of campaign telephone calls using their VOIP dialing facility, including the costs associated with the provision of Toll Free Numbers (TFN). Kingston Call Centre is interested in outsourcing both Voice and Non-Voice campaigns.
For Non-Voice campaigns they can provide:
- Excellent document conversion
- Spell checking
- Document reformatting
- Data entry
- Form filling
Kingston Call Centre also does drawings and alterations work using Autocad as follows:
For Voice Campaigns, agents have experience with outbound USA/EST appointment setting and inbound customer service campaigns. Our agents are experienced and trained as call centre workers for both office and home operation. Each campaign has different requirements and Labour rates per seat per hour are negotiable.
Here’s the link:
P.O. Box 8561,
Kingston CSO, Kingston, Jamaica
Tel: 1 (631)-346-4694
- Deer, L. (2016, June 1). Why Jamaican boys Dislike CSEC English and Why Oral Exams are necessary. Retrieved from https://lindsworthdeer.wordpress.com/2016/06/01/jamaican-boys-and-csec-english/
- Deer, L. (2011, May 14). Jamaica’s 100MBps Internet Silver Lining – Tele-commuting Workplace is coming. Retrieved from http://geezam.com/jamaica-100mbps-internet/